Assignments

We are looking for a Product Support Engineer to join one of our clients and act as the key point of contact when product quality or performance issues arise in the field.

Your main responsibilities include:

• Receiving, analyzing, and debugging product complaints from the field, and escalating new or warranty-related issues to the appropriate teams
• Evaluating production lines to identify root causes and recurring patterns
  Collaborating with suppliers when issues originate from third-party components
• Leading cross-functional investigations and determining whether internal testing is sufficient or advanced escalation is required
• Assembling and coordinating the right teams, design, development, testing, production — to drive timely resolutions
• Acting as the liaison between all departments involved, ensuring rapid response and solution implementation
• Preparing clear, concise one-pagers summarizing issues, investigation steps, and outcomes for future reference
• Maintaining accurate documentation of all actions and decisions in Jira or equivalent systems

Background

You hold a Master's degree in Engineering (Mechanical, Electro-Mechanical, Industrial, or equivalent) or have built equivalent expertise through hands-on experience.

Must Have

Strong analytical and problem-solving skills, with the ability to quickly diagnose complex issues
Hands-on mindset, comfortable performing tests and managing practical tasks on the ground
Proven leadership skills and experience coordinating cross-functional teams
Experience working in fast-paced, reactive environments
Familiarity with Jira or similar task/ticket management tools
Strong communication skills to chase teams for updates and drive accountability

Nice to Have

Previous experience in automotive, manufacturing, or high-tech industries
Knowledge of structured problem-solving methodologies (e.g., 8D, 5 Whys)
Experience working with external suppliers on quality or component issues